A year in the life of RRC Customer Services:
- More than 100 courses a year.
- Between 2 and 10 sets of exams every month.
- 2,000+ people taking exams each year.
- 90 exam centres throughout the world.
- Overcoming obstacles, snow, natural disasters and the odd revolution/civil war.
And amidst all of that, always prioritising the students who call on them for support.
"It needs a really good team to make all of this happen."
Kayley, Customer Services Manager
The Customer Services Team
Team Leader - Kayley
- Key Skills – the ability to take everything in her stride and to make things happen.
- Role – to make sure everything happens on time and according to plan.
Customer Advisors - Simon, Heather and occasionally Gary
- Key Skills – enjoying helping people.
- Role – to advise and support our students from first contact to passing their exam, starting with helping them to choose the right course and then being there to provide ongoing help and guidance throughout.
Examinations Officers - Theresa and Becky, with some help from Kayley and Elizabeth (the super temp)
- Key Skills – attention to detail, multi-tasking and keeping calm.
- Role – making sure all our students are booked into the right exam, at the right sitting, at the right venue and in the right country. Liaising with students, exam centres, British Councils and awarding bodies to make it all happen.
The Engine Room - Charlene, Michelle and Karen, with help from the rest of the team
- Key Skills – determination, negotiation and attention to detail.
- Role – organising courses, managing the training rooms, arranging the catering, booking students onto the courses, looking after our students, printing, despatch, etc.
